Shipping,Returns and Exchange Policy

Introduction

At Exquiso, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the processing, shipment, and delivery of products purchased from our website.

Shipping Locations

We currently ship our products across India. At this time, we do not offer international shipping.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Delays: If we experience a high volume of orders or any other unforeseen circumstances, processing times may be delayed by a few days. We will notify you of any significant delays via email.

Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

  • Estimated Delivery Time: 5-7 business days
  • Free on all orders for limited period

Express Shipping

  • Estimated Delivery Time: 3-7 business days

Free Shipping

  • Free standard shipping is available on all orders for limited period.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping method and location.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting our website’s order tracking page.

Shipping Address

Please ensure that your shipping address is correct and complete at the time of order placement. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Undeliverable Packages

In the event that a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply.

Delivery Issues

If you do not receive your package within the estimated delivery time, please contact us at [Your Customer Service Email] with your order number. We will investigate the issue and assist you in resolving it.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately at exquisoindia@gmail.com. We will work with the carrier to resolve the issue and provide a replacement or refund as needed.

Return and Exchange Eligibility

To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and in the same condition that you received it
  • In its original packaging with all tags attached
  • Returned within 30 days of the delivery date

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale items
  • Gift cards
  • Customized or personalized items
  • Intimate apparel (e.g., underwear, swimwear)

Return Process

  1. Initiate a Return: To start a return, please contact our customer service team at [Your Customer Service Email] with your order number and the reason for the return.
  2. Prepare Your Package: Pack the item securely in its original packaging, including all tags and labels.
  3. Ship Your Return: Send the package to the following address: Exquiso India, Plot no.-1241, Unit-8, Bhubaneswar,Odisha-751012

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Process

  1. Initiate an Exchange: Contact our customer service team at [Your Customer Service Email] with your order number, the item you wish to exchange, and the new item/size you would like.
  2. Prepare Your Package: Follow the same steps as the return process to prepare your item for shipping.
  3. Ship Your Exchange: Use the same address provided for returns.

Exchange Shipping Costs

  • You will be responsible for the shipping costs to return the item to us.
  • We will cover the shipping costs for sending the exchanged item to you (within India).

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Your Customer Service Email].

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Customer Service Email] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our Returns and Exchange Policy, please contact us at:
For online returns please refer the following address:
Plot No. N-5/256, IRC Village, Nayapalli, Bhubaneswar, Odisha, India -751015

Exquiso Customer Service
exqusisoindia@gmail.com

+91-9692793585

Effective Date: 01/04/2024

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